Aloha United Way 211 is Hawaii's only comprehensive, statewide community information and referral service. 211 offers help finding food, shelter, drug treatment, childcare, job training and much more. Dialing 2-1-1 is free for all islands during normal business hours, and all calls are confidential.
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Aloha United Way launched 211 for Hawaii on July 16, 2002, becoming only the second state in the nation to offer the service statewide. People can dial 2-1-1 to find or give help during normal business hours. You can also access the 211 database online.
Professional information and referral specialists assist callers in finding help for such complex issues as substance abuse, domestic violence, financial problems and much more. Some people can also call 211 looking for volunteer opportunities.
211 is a direct service to the community. It’s another way AUW utilizes its unique ability to connect citizens, businesses, community groups, nonprofits, government agencies and others to identify community needs and develop services to enhance the social service safety net.
Data from 211 helps with community planning efforts because it provides a daily, accurate count of needs and helps us understand where gaps in services exist.
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FREQUENTLY ASKED QUESTIONS:
Who uses 211?
Aloha United Way's 211 is for everyone. Most people call seeking information or assistance for themselves or a family member. Doctors, counselors, caseworkers and other professionals also use the service to help patients and clients. Students, reporters and researchers call for information, too.
Why is there a need for 211?
There are dozens of hotlines in this community, and hundreds of programs offering all types of health and human services. Trying to find the right phone number or a service that provides the help for your specific need can be difficult and frustrating. Having an easy-to-remember universal number for non-emergency help is an important component of the health and human services system. People can call 211 to find or give help.
How is 211 funded?
Aloha United Way funds and operates 211.
Who can be listed in the 211 database?
Nonprofits and government agencies can submit information about their programs or services. To be listed, they must provide health and human services to Hawaii residents.You can submit information onlineor call 211 to have a form mailed to you.
How does 211 work with 911?
211 is meant to complement 911 by bridging the gap between emergency and non-emergency requests, for issues such as rent assistance, shelter, food, childcare and more.
Does every state have 211?
When Aloha United Way launched 211, it was only the second state in the nation to provide the service.For more information on the nationwide status, visit the national 211 website.
How does 211 collect and update information for its database?
The 211 database is updated daily as they learn about changes. The information and referral specialists continually check resources and contacts to verify changes and ensure that the data is accurate and up-to-date.